Cancellation and Refund Policy

Cancellation Policy

We understand that circumstances may change, and we strive to accommodate our customers while ensuring the sustainability of our business. Our cancellation policy is designed to be fair and transparent.

General Cancellation Terms

• Written Notice Required: All cancellations must be submitted in writing
• Email Submission: Send cancellation requests to cancellations@goodwillsuit.com
• Order Reference: Include your order number and customer details
• Processing Time: Cancellation requests are processed within 24-48 hours

Cancellation Eligibility

• Before Production: Full cancellation available with 100% refund
• During Production: Partial cancellation with refund minus costs incurred
• After Completion: No cancellation available for completed orders
• Custom Orders: Special terms apply for bespoke items

Non-Cancellable Items

• Orders that have entered the final production stage
• Custom-designed items with unique specifications
• Orders using customer-provided materials
• Express or rush orders
• Orders with special fabric selections that cannot be reused

Refund Policy

Refund Eligibility

• Full Refund: Available for cancellations before production begins
• Partial Refund: Available for cancellations during production
• No Refund: For completed orders or non-cancellable items
• Quality Issues: Full refund or replacement for defective items

Refund Calculation

• Before Production: 100% of order value
• During Production: Order value minus costs incurred
• Material Costs: Deducted if fabrics have been cut or processed
• Labor Costs: Deducted for work already completed
• Processing Fees: May apply for payment processing

Refund Methods

• Original Payment Method: Refunds processed to the same payment method
• Bank Transfer: Available for cash payments or special requests
• Store Credit: Option available for future purchases
• Processing Time: 5-7 business days for refund processing

Return Policy

Return Eligibility

• Time Limit: Returns accepted within 7 days of delivery
• Condition: Items must be in original, unworn condition
• Packaging: Original packaging and tags must be intact
• Custom Items: Generally non-returnable unless defective

Return Process

• Contact Us: Email returns@goodwillsuit.com with order details
• Return Authorization: We will provide a return authorization number
• Shipping: Customer responsible for return shipping costs
• Inspection: Items inspected upon return before refund processing

Non-Returnable Items

• Custom-made suits and garments
• Items with customer-specific measurements
• Sale or clearance items (unless defective)
• Items that have been altered or modified
• Personal hygiene items or accessories

Cancellation Process

Step-by-Step Process

1. Submit Request: Send written cancellation request via email
2. Order Verification: We verify your order and current status
3. Status Assessment: Determine if cancellation is possible
4. Cost Calculation: Calculate any applicable charges
5. Confirmation: Send cancellation confirmation with refund details
6. Refund Processing: Process refund within 5-7 business days

Required Information

• Order number and customer name
• Reason for cancellation
• Preferred refund method
• Contact information for follow-up
• Date of cancellation request

Processing Timeline

• Request Review: 24-48 hours
• Status Update: Within 48 hours
• Refund Processing: 5-7 business days
• Bank Processing: 3-5 additional days (varies by bank)

Refund Process

Refund Timeline

• Immediate: Cancellation confirmation sent
• 24-48 hours: Refund request processed
• 5-7 days: Refund processed by our system
• 3-5 days: Bank processing time
• Total: 8-12 business days typically

Refund Methods

• Credit/Debit Cards: Refunded to original card
• Digital Wallets: Refunded to original wallet
• Bank Transfers: Refunded to original account
• Cash Payments: Bank transfer or store credit
• Installment Plans: Refunded proportionally

Refund Confirmation

• Email confirmation sent when refund is processed
• Refund receipt provided for tax purposes
• Tracking number provided for bank transfers
• Customer service available for status inquiries

Timeline and Deadlines

Cancellation Deadlines

• Before Production: Up to 24 hours after order placement
• During Production: Before final fitting stage
• After Fitting: No cancellation available
• Express Orders: Within 6 hours of order placement

Refund Deadlines

• Processing Time: 5-7 business days
• Bank Processing: 3-5 additional days
• Total Timeline: 8-12 business days
• International: May take additional 3-5 days

Return Deadlines

• Return Window: 7 days from delivery date
• Notification: Within 48 hours of delivery
• Shipping: Return shipment within 7 days
• Inspection: Within 2 days of receipt

Exceptions and Special Cases

Force Majeure

• Natural Disasters: Full refund available
• Government Actions: Case-by-case consideration
• Supplier Issues: Alternative options or full refund
• Health Emergencies: Flexible cancellation terms

Quality Issues

• Defective Materials: Full refund or replacement
• Workmanship Issues: Free repair or replacement
• Size/Fit Problems: Free alterations or remake
• Delivery Damage: Full refund or replacement

Special Circumstances

• Bereavement: Flexible cancellation terms
• Medical Emergencies: Case-by-case consideration
• Military Service: Special accommodation
• Corporate Accounts: Custom terms available

Quality Issues and Defects

What Constitutes a Defect

• Material Defects: Fabric tears, color bleeding, shrinkage
• Construction Issues: Loose stitching, uneven seams
• Fit Problems: Significant sizing discrepancies
• Finish Issues: Poor button attachment, loose linings

Quality Issue Resolution

• Immediate Reporting: Report within 48 hours of delivery
• Documentation: Provide photos and detailed description
• Assessment: Our team will assess the issue
• Resolution: Repair, replacement, or refund offered

Warranty Coverage

• Workmanship: 1-year warranty on construction
• Materials: Coverage for material defects
• Alterations: Free adjustments for fit issues
• Exclusions: Normal wear and tear not covered