Terms and Conditions

Acceptance of Terms

By accessing and using the Goodwill Suit website and services, you accept and agree to be bound by the terms and provision of this agreement. These terms apply to all visitors, users, and others who access or use our services.

Eligibility

• You must be at least 18 years old to use our services
• You must have the legal capacity to enter into binding agreements
• You must provide accurate and complete information when placing orders
• You are responsible for maintaining the confidentiality of your account

Account Registration

• Registration may be required for certain services
• You are responsible for all activities under your account
• You must notify us immediately of any unauthorized use
• We reserve the right to terminate accounts at our discretion

Service Description

Goodwill Suit provides premium luxury tailoring services, including:

Core Services

• Custom Suit Tailoring: Bespoke suits made to your exact measurements and specifications
• Fabric Selection: Premium fabric options from renowned international suppliers
• Professional Fittings: Multiple fitting sessions to ensure perfect fit
• Design Consultation: Expert advice on style, color, and design choices
• Alterations: Post-delivery adjustments and modifications

Service Availability

• Services are available at our physical location in Chitwan, Narayanghat
• Online consultation and order placement available
• Appointment-based fittings and consultations
• Limited availability during peak seasons

Order Process and Policies

Order Placement

• Orders can be placed online, by phone, or in-person
• All orders require a deposit or full payment as specified
• Order confirmation will be provided via email/SMS
• Orders are subject to availability of materials and capacity

Order Modifications

• Changes to orders may be permitted within 24 hours of placement
• Modifications after production begins may incur additional charges
• Major design changes may require new order placement
• We reserve the right to refuse modifications that affect quality

Order Cancellation

• Cancellations must be made in writing
• Full refund available if cancelled before production begins
• Partial refund may apply if cancelled during production
• No refund available after completion of tailoring

Payment Terms

Payment Methods

• Online Payment: Credit/debit cards, digital wallets, bank transfers
• Cash Payment: Available at our physical location
• Installment Plans: Available for orders above specified amounts
• Corporate Accounts: Special payment terms for business clients

Payment Schedule

• Deposit: 50% of total order value required upon order placement
• Balance Payment: Remaining amount due upon completion
• Installment Plans: Monthly payments as agreed
• Late Payments: May incur additional charges

Pricing and Taxes

• All prices are in Nepalese Rupees (NPR)
• Prices include applicable taxes unless otherwise stated
• Prices are subject to change without notice
• Fabric prices may vary based on market conditions

Delivery and Shipping

Delivery Options

• In-Store Pickup: Free pickup at our location
• Local Delivery: Available within Chitwan area
• National Shipping: Available throughout Nepal
• International Shipping: Available to select countries

Delivery Timeline

• Standard Orders: 2-3 weeks from order confirmation
• Express Orders: 1-2 weeks (additional charges apply)
• Complex Designs: May require additional time
• Delivery dates are estimates and may vary

Delivery Charges

• Local delivery: NPR 200-500 based on distance
• National shipping: NPR 500-1500 based on location
• International shipping: Calculated based on destination
• Free delivery for orders above NPR 25,000

Returns and Refunds

Return Policy

• Returns accepted within 7 days of delivery
• Items must be in original condition and unworn
• Custom-made items are generally non-returnable
• Return shipping costs are customer's responsibility

Refund Process

• Refunds processed within 5-7 business days
• Refund method matches original payment method
• Processing fees may be deducted from refunds
• Partial refunds available for damaged items

Quality Issues

• Report quality issues within 48 hours of delivery
• We will repair or replace defective items
• No additional charges for quality-related repairs
• Compensation available for significant delays

Measurements and Fittings

Measurement Process

• Professional measurements taken by our expert tailors
• Multiple measurement points for perfect fit
• Digital measurement records maintained
• Measurements valid for 6 months

Fitting Sessions

• Minimum 2 fitting sessions required for custom suits
• Additional fittings available at extra cost
• Fittings scheduled during business hours
• 24-hour notice required for rescheduling

Customer Responsibilities

• Provide accurate body measurements
• Attend scheduled fitting appointments
• Communicate preferences clearly
• Provide feedback during fitting sessions

Quality Standards

Material Quality

• Premium fabrics from certified suppliers
• Quality certificates provided upon request
• Fabric samples available for inspection
• Substitution only with customer approval

Craftsmanship Standards

• Hand-finished details and precision tailoring
• Multiple quality checkpoints during production
• Final inspection before delivery
• Quality guarantee on all workmanship

Warranty

• 1-year warranty on workmanship
• Warranty covers stitching and construction
• Normal wear and tear not covered
• Warranty void if altered by other tailors

Customer Responsibilities

Order Accuracy

• Provide accurate measurements and specifications
• Review and approve design details
• Communicate any special requirements
• Verify order details before production begins

Communication

• Respond promptly to our communications
• Attend scheduled appointments
• Provide feedback during the process
• Notify us of any changes in requirements

Care and Maintenance

• Follow care instructions provided
• Store garments properly
• Schedule regular maintenance
• Use professional cleaning services

Liability and Limitations

Our Liability

• Limited to the cost of the affected item
• No liability for indirect or consequential damages
• Liability limited to defects in materials or workmanship
• No liability for customer-provided materials

Customer Liability

• Responsible for accurate measurements and specifications
• Liable for damage caused by improper care
• Responsible for timely payment
• Liable for cancellation fees if applicable

Force Majeure

• Not liable for delays due to circumstances beyond our control
• Includes natural disasters, strikes, and government actions
• Will notify customers of any significant delays
• May offer alternatives or refunds in such cases

Intellectual Property

Our Rights

• All designs, patterns, and techniques are our intellectual property
• Photographs and content on our website are protected
• Brand name and logo are registered trademarks
• Unauthorized use is strictly prohibited

Customer Rights

• Ownership of custom-designed garments
• Right to use purchased items as intended
• Personal use of our services and products
• No right to reproduce our designs commercially

Usage Restrictions

• No reproduction of our designs without permission
• No commercial use of our brand assets
• No reverse engineering of our techniques
• Respect for our creative and technical expertise

Privacy and Data Protection

Your privacy is important to us. Our data collection and usage practices are detailed in our Privacy Policy, which is incorporated into these Terms and Conditions by reference.

Data Collection

• Personal information for order processing
• Measurement data for tailoring services
• Payment information for transactions
• Communication records for customer service

Data Usage

• Used solely for providing our services
• Not shared with third parties without consent
• Stored securely and protected
• Retained only as long as necessary

Termination

Termination by Customer

• May terminate services at any time
• Written notice required for termination
• Outstanding payments must be settled
• No refund for completed work

Termination by Us

• May terminate services for breach of terms
• May terminate for non-payment
• May terminate for abusive behavior
• Written notice will be provided

Effect of Termination

• Immediate cessation of services
• Outstanding obligations remain
• Data retention as per privacy policy
• Return of customer property

Governing Law

Jurisdiction

• These terms are governed by Nepalese law
• Disputes subject to jurisdiction of Nepalese courts
• Chitwan District Court has primary jurisdiction
• International customers subject to same terms

Dispute Resolution

• Attempt to resolve disputes amicably first
• Mediation available for complex disputes
• Legal action as last resort
• Customer service team handles initial complaints

Changes to Terms

Modification Rights

• We reserve the right to modify these terms
• Changes will be posted on our website
• Continued use constitutes acceptance of changes
• Material changes will be communicated directly

Notification

• Email notification for significant changes
• Website updates for all changes
• 30-day notice for material changes
• Immediate effect for minor updates

Last Updated: January 15, 2025