How We Use Your Information
We use the information we collect for the following purposes:
Service Provision
- Process and fulfill your orders for custom suits and tailoring services
- Provide personalized fabric recommendations and style advice
- Schedule fittings and appointments
- Communicate order status and delivery updates
- Maintain your customer profile and measurement records
Communication
- Send order confirmations and receipts
- Provide customer support and respond to inquiries
- Send service updates and important notices
- Share promotional offers and style tips (with your consent)
Business Operations
- Improve our services and website functionality
- Analyze usage patterns and customer preferences
- Prevent fraud and ensure payment security
- Comply with legal obligations and regulations
Data Security
We implement comprehensive security measures to protect your personal information:
- Encryption: All sensitive data is encrypted using industry-standard protocols (SSL/TLS)
- Access Controls: Limited access to personal information on a need-to-know basis
- Secure Storage: Data stored in secure, monitored facilities with backup systems
- Regular Audits: Periodic security assessments and vulnerability testing
- Employee Training: Staff trained on data protection and privacy practices
- Incident Response: Procedures in place to respond to security incidents
Note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Payment Security
We prioritize the security of your payment information:
Payment Processing
- We use Razorpay, a PCI DSS compliant payment gateway
- Payment information is encrypted and processed securely
- We do not store your complete credit card information
- All transactions are monitored for fraud detection
Security Standards
- PCI DSS compliance for payment card data security
- 3D Secure authentication for additional protection
- Real-time fraud monitoring and detection
- Secure tokenization for recurring payments
Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
Types of Cookies
- Essential Cookies: Required for website functionality and security
- Performance Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Deliver relevant advertisements and content
Third-Party Services
- Google Analytics for website usage analysis
- Social media plugins for sharing and engagement
- Advertising networks for relevant promotions
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Control
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Restriction: Limit how we process your information
Communication Preferences
- Opt-out of marketing communications
- Choose your preferred communication channels
- Set frequency of promotional messages
- Unsubscribe from newsletters and updates
Account Management
- Update your profile information
- Manage your measurement records
- View and modify order preferences
- Control privacy settings
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our records.
For customers under 18 years of age, we require parental consent for certain services and may collect limited information for order processing.
International Data Transfers
Your personal information may be transferred to and processed in countries other than your own:
- Data may be stored on servers located in different countries
- Service providers may operate in various jurisdictions
- We ensure appropriate safeguards are in place
- Transfers comply with applicable data protection laws
By using our services, you consent to the transfer of your information to countries that may have different privacy laws than your country of residence.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws:
- We will notify you of material changes via email or website notice
- Updated policies will be posted on our website
- Continued use of our services constitutes acceptance of changes
- We encourage you to review this policy periodically
Last Updated: January 15, 2025